Frequently asked questions from our support
What types of logistics services do you provide?
We offer end-to-end logistics solutions including freight forwarding, warehousing, last-mile delivery, international shipping, and supply chain management tailored to your business needs.
How long does delivery take?
Delivery time depends on the service chosen and destination. Local deliveries are typically completed within 24–72 hours, while international shipments vary based on customs clearance and carrier routes.
Can I track my shipment in real time?
Yes. Every shipment comes with a unique tracking ID that allows you to monitor your package’s journey in real time through our online tracking system.
Do you handle international shipping and customs clearance?
Absolutely. We manage the entire process including documentation, customs clearance, and compliance with international regulations to ensure smooth delivery.
What items are restricted or prohibited from shipping?
Certain items such as hazardous materials, perishable goods, flammable products, and illegal substances cannot be shipped. Please review our restricted items list or contact our support team for clarification.
What should I do if my shipment is delayed or lost?
Please contact our customer support team immediately with your tracking number. We’ll investigate the issue and resolve it promptly.